Privacy Policy

Privacy Policy - Lyon Escapes (Scotland) Ltd - Last Updated 21/01/2026

Lyon Escapes (Scotland) Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and lawful manner in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how personal information is collected and used when you visit our website or interact with us, and how personal data is handled when bookings are made through our appointed managing agent.

1. Who We Are

Company name: Lyon Escapes (Scotland) Ltd
Company number: SC725356
Registered office:
113 Ellisland, Kirkintilloch,
Scotland, United Kingdom, G66 2UA

Website: https://www.lyonescapes.co.uk

For privacy-related enquiries, please contact our managing agent (see Section 3).

2. Our Role & Data Protection Responsibilities

Lyon Escapes (Scotland) Ltd operates this website to showcase our holiday properties and provide general information to visitors.

We do not take bookings or payments directly.

All bookings, payments, and the majority of guest communications are managed by our appointed managing agent:

The Travel Fox Ltd
Company number: 14183588

Registered office:
Valley View Tugby Orchards Business Centre,
Wood Lane, Tugby, Leicestershire,
United Kingdom, LE7 9WE

Telephone: 0808 175 0273
Email: info@thetravelfox.co.uk
Website: https://thetravelfox.co.uk

For bookings and guest data related to reservations, The Travel Fox Ltd acts as the primary data controller.

Lyon Escapes (Scotland) Ltd acts as a separate data controller only for limited personal data collected through this website or through direct contact outside of the booking process.

3. How Bookings Work

When you choose to make a booking, you will be redirected from our website to The Travel Fox Ltd or their booking systems.

Any personal information you provide during the booking process — including names, contact details, payment information, and stay details — is collected and processed by The Travel Fox Ltd in accordance with their Privacy Policy.

We encourage you to review The Travel Fox Ltd’s Privacy Policy before completing a booking.

4. Information We Collect

We may collect limited personal information when you:

Contact us via email or other direct communication
Interact with our website
Engage with us via social media or marketing channels

This information may include:

Name
Email address
Telephone number
General enquiry details

We do not collect or store payment details on our website.

5. Access to Booking Systems

While Lyon Escapes (Scotland) Ltd may have access to booking systems operated by The Travel Fox Ltd for reference purposes, responsibility for guest data within those systems remains with The Travel Fox Ltd as data controller.

We only access such data where necessary to manage property-related matters such as maintenance, repairs, or compliance.

6. Property Management & Maintenance

During a guest stay, we may receive limited personal data (such as names or contact details) from The Travel Fox Ltd where required to:

Arrange repairs or maintenance
Instruct contractors
Respond to property-related issues

This processing is carried out on the basis of legitimate interests and only where necessary to fulfil property management responsibilities.

7. Marketing Communications

Marketing communications may be sent by:

The Travel Fox Ltd, as part of their booking and guest communications; and/or
Lyon Escapes (Scotland) Ltd, on a limited basis (for example, occasional updates to past guests).

We will only send marketing communications where:

You have given consent; or
There is a legitimate interest and you have not opted out.

You may unsubscribe from marketing communications at any time.

8. Cookies & Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic and performance
Support advertising or promotional activity

This may include tools such as Google Analytics or online advertising platforms.

You can control or disable cookies through your browser settings. Further information may be provided in a separate Cookies Policy once cookie settings are finalised.

9. Legal Basis for Processing

We process personal data on the following legal bases:

Consent – where you contact us or opt into communications
Legitimate interests – to operate and improve our website and manage properties
Legal obligations – where required by law

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements.

11. Data Sharing

We may share personal data with:

The Travel Fox Ltd
Contractors or service providers involved in property maintenance
Professional advisers where legally required

We do not sell personal data to third parties.

12. Your Data Protection Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

For booking-related data, requests should be directed to The Travel Fox Ltd.
For website or direct enquiry data, requests may be directed to us or to our managing agent.

13. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children.

14. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

16. Contact

For privacy-related enquiries, including booking data:

The Travel Fox Ltd
📞 0808 175 0273
📧 info@thetravelfox.co.uk